Frequently Asked Questions
Welcome to Bamboolove™’s FAQ page! Here you'll find answers to common questions about our bamboo toilet rolls and sustainable practices.
📦 Orders & Shipping
Q: Where do you ship to?
We currently ship only within Singapore.
Q: How long does delivery take?
Orders typically arrive within 3–5 working days. During peak periods, delivery may take slightly longer.
Q: How can I track my order?
Once your order is confirmed, you'll receive a tracking link via email
♻️ Product Information
Q: What are Bamboolove toilet rolls made of?
Our toilet rolls are made from 100% sustainably sourced bamboo, with no dyes, inks, or fragrances.
Q: Are they septic tank safe?
Yes! Our rolls are biodegradable and safe for all plumbing systems.
Q: Is your packaging eco-friendly?
Absolutely. We use plastic-free and recyclable packaging to reduce environmental impact.
💚 Sustainability & Ethics
Q: Why bamboo?
Bamboo is one of the world’s most sustainable materials. It grows quickly, needs little water, and doesn’t require pesticides—making it a better choice for the planet.
Q: Do you support environmental causes?
Yes! A portion of every purchase goes toward supporting reforestation and sustainability initiatives.
💳 Payments & Subscriptions
Q: What payment methods do you accept?
We accept major credit cards, PayNow, and other secure payment options at checkout.
Q: Do you offer subscriptions?
Yes! Subscribe to have your bamboo rolls delivered regularly. You can pause, skip, or cancel anytime.
Q: How will charges from your store appear on my credit card statement?
When you purchase from our online store using a credit card, the charge on your statement will appear under our merchant name “SP BBLSHOP.” This is our official billing name, so you can be assured it reflects your order with us.
